Returning customers and repeat purchases increase your business’s profitability. That is why you need to invest time, effort, and resources to acquire that.
However, doing so can be challenging when the competition heats up. Established stores can release innovative products and exciting promos. New enterprises pop up, enticing people to explore their offers.
So, how can you lure customers into continually patronizing your business and buying your products? Here are some helpful tips:
Convenience and coherence are among the most significant reasons people stick to their favorite stores. So allow customers to transact with you on any platform, whether offline or online.
Streamline and harmonize their shopping activities through omnichannel schemes. By doing so, you can provide unified buying experiences across different platforms.
Let’s say your customer bought a product on your website and opts to pick it up later in your physical shop. Your sales manager receives this order notification from your system and prepares its packaging. When the shopper gets to your store, they can immediately get it.
One of the best ways to deliver omnichannel experiences is by using headless eCommerce site builders in the first place.
These modern tools separate the frontend from your backend processes (checkout, customer database, an order management system, and others).
When that happens, backend workflows remain directly controlled by your IT team without requiring tedious updates for frontend change requests.
As a result, headless eCommerce platforms enable you to deliver buy-online-pick-up-in-store (BOPIS) schemes, curbside pickups, and other similar activities.
Through omnichannel strategies, you can implement seamless and impressive shopping transactions and encourage customers to return to your store.
One of the reasons brands don’t generate online sales is because they don’t showcase their products’ value. They wait for customers to grasp it themselves, but this rarely proves effective.
If you’re guilty of doing that, change your tactics. Be proactive in telling customers why your products are worth buying. Understand their problems, then present the ways your offers (plus other tips or tools) can solve them.
Emphasize your product’s features and the advantages that customers can experience. In this way, you make them want to say “yes” repeatedly to your offers.
Plan your content materials to showcase your product’s value. Diversify your formats, such as blog posts, long-form guides, how-to videos, photos, infographics, and others. Additionally, highlight the item’s benefits and practicality in your product descriptions.
Source : https://www.mikegingerich.com/blog/encourage-repeat-purchases-and-returning-customers-with-these-6-powerful-tips/
