For the fourth year in a row, B2M Solutions commissioned a trusted independent market research company to survey over 1,000 companies across the United States, Canada and Europe as part of its 4th Annual State of Enterprise Mobility Survey. The survey found that of all the mobile issues reported, the following rank as the most prevalent monthly issues:
Poor or unstable Wi-Fi or mobile coverage experienced by 84% of workers
Almost three-quarters (74%) flagged that device batteries drain very quickly and do not last an entire shift
72% reported the mobile apps they use often crash
Almost 60% cited that their device reboots itself for no apparent reason
However, these stats are only the tip of the iceberg as 86% of monthly mobile issues frontline workers experience go unreported to IT. Half of IT managers also admitted to an increase in the number of worker-reported issues over the last 12-18 months.
The impact these issues are having on company financials has never been more acute:
Lost Worker Productivity – IT Workers reported a loss in productivity with 88% of IT reporting that it takes 30 minutes or longer to resolve mobile issues – time that could be used to service customers.
Increased costs – 56% report that mobile issues cost their companies unnecessary costs. In fact, the total costs related to these issues over five years are likely 80% or higher of the enterprise’s Total Cost of Ownership of mobile devices. The survey notes increased costs from IT related to a high % of unnecessary swapping of healthy batteries and devices in an attempt to quickly resolve workers’ mobility issues.
Increased stress – 64% of workers feel stress when their job can’t be done due to mobile issues. To compound this, 48% face anger and rudeness if mobile issues impact their ability to service customers effectively. As noted in the survey, workers report this level of stress often manifests in time off work / sick time.
Lost revenue – 36% of companies reported lost revenue due to mobile device issues and downtime.
Lost customers – with 70% of frontline workers in our survey having at least one issue per month with their mobile device and each device on average taking 30 minutes to fix, it is no wonder that 29% of companies surveyed have reported lost customers
“Despite the enterprise’s growing reliance on mobile devices and applications, the number of mobile issues affecting a workers’ ability to do their job is on the rise. These issues are increasing costs to an enterprise – not only in terms of wasted hardware but more importantly, in terms of lost productivity, lost revenue, and lost customers. With the total costs related to these issues over five years forecast to be 80% or higher of the enterprise’s True Cost of OwnershipTM of mobile devices, now is the time to act,” commented Gary Lee, Chief Revenue Officer of B2M Solutions.
He added: “Despite 94% of companies in our survey having a device management tool like MDM / EMM in place to manage mobility, only 2% of these companies state these tools allow them to proactively manage and control these critical issues. Clearly, there is a need for better solutions that provide more detailed analytics alongside real-time visibility. Proactively spotting and fixing problems, and in some cases even predicting them, is the key to empowering frontline workers and IT teams with the tools they need to keep mobility up and running. Without them, we risk more disruption, lengthier downtime, poorer customer service, and higher costs – all of which companies can ill afford as having reliable devices in the hands of workers is now business-critical according to this year’s survey.”
To request a copy of the 4th annual State of Enterprise Mobility Survey, please visit https://b2msolutions.com/2021-state-of-enterprise-mobility/
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Notes to Editors
B2M Solutions commissioned an online survey of 1,021 companies across the United States & Canada (50%), the United Kingdom, France, Italy, Germany, and Spain (50%) in 4Q21 using an independent market researcher. The pool of end-user survey respondents was screened by the provider to ensure they depend on a mobile device to do their job daily, while IT worker survey respondents were screened to ensure they were in charge of supporting mobility in an enterprise. There were 4+ million devices under management by IT respondents in the survey.
About B2M Solutions
B2M Solutions™ is a global software company dramatically improving how enterprise mobility is operated and managed. The company’s flagship product, Elemez™, provides real-time actionable analytics and Enterprise Mobility Intelligence for enterprise mobile devices and applications. Unlike traditional enterprise mobile software management tools used for MDM, EMM, and UEM, Elemez proactively identifies, isolates, and predicts issues to help enterprises prevent and avoid problems, improve enterprise mobility’s performance and lower the True Cost of Ownership™ of mobility. Founded in 2002, B2M is a privately held company based in Abingdon, UK, with North American operations in Atlanta, Ga., U.S.A. To learn more,
Source : https://www.newswire.com/news/4th-annual-state-of-enterprise-mobility-survey-results-available-from-21642026
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